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Hello Experts,
Background:
Request/Question:
Hopefully, you will have the workaround or pinpoint my error rescue this. Your quickest reply with resolution is very appreciated. That's why you are Da' Expert and generous with your knowledge!
Thank you.
Internet Properties Tab Settings
RoboHelp10 Insert Hyperlink > Display auto-sizing popup. Note: That "Link to" dialog box is actually not blank in my project. Only the image I shown here is blank because it's just new and only for image.
This below is on Chrome, which display popup window next to the word "Suggest". Perfect, just like what I need. This below pic on IE11 displays the popup window as a new window on the top-center of the opened browser. This is the problem.
This below is on Microsoft HTML Help. Popup windows opens perfectly next to the linked word, "Suggest".
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For me none of your images appear. However, I think the problem is as simple as if you generate the help to the server where it would normally be viewed by users, the popups will then work.
Try it and post back.
See www.grainge.org for RoboHelp and Authoring tips
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The images appeared after I posted the reply!
See www.grainge.org for RoboHelp and Authoring tips
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Hello Peter,
WOW! It's actually really you? For real? I read many of yours, Rick's and your team's solutions to people's problems/questions here (online) and I tried my luck today to register and post my problem and thought probably they would reply to my problem in like in a month or two. But, I think this is my lucky day! Here you are with your solution answer to my problem.
Alright, I will try to generate it to the server when my OH In Work project is done and I will keep you posted how it goes. But it won't be sooner than sometimes in March. I'm just not so sure why it shows up differently on Preview IE11 on my local PC versus Online Help Production?
Thanks so much!! Till next.
Cheers,
Sundance S
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Hi, all,
Was a solution to this issue ever found? I am experiencing the same problem as the original poster, where auto-sizing popups in IE11 display in new windows instead of the nice popup that displays in earlier versions of IE, Chrome, and Firefox. I would appreciate any help finding a solution, as the small popup window that displays is not big enough for our content (whereas the auto-sizing popup was perfect).
Thank you!
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The solution offered to the original poster was to check it out on the server, rather than in preview. Have you tried that?
See www.grainge.org for RoboHelp and Authoring tips
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This occurs both locally and on a web server. The issue only occurs in IE11. The popups behave as expected when using Chrome, FF, and the IE Developer Tools (F12) to emulate IE10 or below.
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Hmm! Trial and error now.
1] Have you checked Willam's site for Rh10 patches? Some are Willam's own and have worked well for others. Click here.
2] Have you tried a brand new project with just a couple of topics?
After that I'm not sure but if you create a test as in 2 above, you can send it to me and I will regenerate it in Rh2015 to see if the problem is fixed there. See the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.
See www.grainge.org for RoboHelp and Authoring tips
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Thank you for the suggestion. I tried the patches and the new test project, but it appears I still have the issue.
Thank you for the offer to try the generation in RoboHelp 2015. I will contact you via the instructions on your web page.
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For the record, generating the test project in RoboHelp 2015 worked correctly.
See www.grainge.org for RoboHelp and Authoring tips