My ADE will not acknowledge that I downloaded any books. It also will not acknowledge my nook device. Yes, I authorized the nook and uninstall and reinstalled ADE. I am so frustrated. Can anyone offer any advice?

[michelemleigh72]

My ADE will not acknowledge my downloaded library books or even my nook device. I did not have this issue on my old computer and remember it being so easy to use. The books are ending up under my documents and will not open. I am so frustrated. Can anyone help?  I followed the directions and downloaded it correctly and authorized my nook and everything....Thanks in advance.

[Nanaky]

Which error message you get?
Have you authorize Digital Edition and your Reader with the same ID?

[michelemleigh72]

Yes....I used the same number to authorize. It gave me a long week message with lots of numbers and letters. I deleted it. The books won't re-download and I am at my limit from library. They do not show up under my digital editions at all.

Sent from my Verizon Wireless 4G LTE smartphone

[Nanaky]

Make a screenshot of the error and add it in this trend

[michelemleigh72]

I can't. Any thoughts why ADE is not receiving my nooks? I already tried to download too many books from library so I have to wait a few days to try again. Then I can screens hot error code I get when I try to open books in documents. I just don't understand why this is so difficult.

Sent from my Verizon Wireless 4G LTE smartphone

[Nanaky]

Only i try to help. I also no Staff person. Can you not download the same eBook again?

[michelemleigh72]

I cant....or if I am..it's not going anywhere...I'm sorry..I thought you were staff...thanks though..nobody else including Adobe is helping me.

Sent from my Verizon Wireless 4G LTE smartphone

[Nanaky]

Its a cost free product. So no direkt help. If you have the exact error message i can like to try to help. 😕