Hi, tlcraig,
You may also want to note that the contents of HTML Help
files are blocked when they're stored on a network drive. If
there's any likelihood that your users will be accessing the help
remotely then you should consider WebHelp instead, or else be
prepared to request that they implement the registry changes
described here:
http://www.grainge.org/pages/authoring/chm_mspatch/896358.htm
Switching between HTML Help and WebHelp will require changes
in the application code because the methods for calling the two
types of help are different. See the online help for RoboHelp for
code samples.
A ShortCut control permits users to open documents or
programs that are external to the help file. From the online help
for HTML Help Workshop:
"Shortcuts are hotspots that can launch another application,
or take the user to a specific dialog box within an application.
You can also use shortcuts to activate things like Windows control
panels. Use shortcuts to make things easier for novice users, and
speed experienced users through complex procedures."
Pete