Adobe Flash Distribution Issue

[scottbob9]

Hi all, just obtained a flash distribution licence, but the link within the email doesnt work.

http://www.adobe.com/products/flashplayer/distribution4.html?auth=xxxxxxxxxxxxxxxxxxx

Results in error appearing after a long duration of loading

Gateway Timeout

The proxy server did not receive a timely response from the upstream server.

Reference #xxxxxxxxxxxxxxxxxxxxxxxx

Thanks,

[_maria_]

Hi,

Please private message me the URL and I will forward it to the licensing team to investigate.

Thank you.

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Maria

[scottbob9]

Hi, have Direct Messaged you the link. Appears to be working currently but is very intermittent with it. been having this issue since last year but was using the old distribution page to download from.

Sorry about slow reply, had bad cold

Scott,

[_maria_]

Thank you for providing the URL.

The licensing team assures me that the Gateway Timeout issue has been resolved.  If the issue persists please post back to this thread (including the date/time the Gateway Timeout error was returned).  I'll receive an email notification and I'll then escalate the issue to the licensing team again.

--

Maria

[scottbob9]

Happened again: Saturday 20th Feb 3:36am GMT (UK time)

Gateway Timeout

The proxy server did not receive a timely response from the upstream server.

Reference #1.d581655f.1455939278.8c9aaefe 

[_maria_]

Thank you.  I will forward to the Licensing team.

--

Maria

[andrews29255693]

Was your issue resolved?   I have been experiencing the same problem.

[_maria_]

Hi,

According to the licensing team, this is an intermittent issue and has been escalated for further investigation.  In the mean time, you can try accessing the page again.

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Maria

[andrews29255693]

I try every day!!!  This isn’t an intermittent issue because I just signed up again today and the brand new link that I received within the hour does the exact same thing.  Its clearly been a problem for a few weeks now.  Is there alternative download?

The page never loads and just stays white or if I’m really lucky I might get a gateway timed out.

Created today

<URL deleted>

Created on 1/7/16

<URL deleted>

[_maria_]

Hi,

I will forward the information to the licensing team.  I will also remove the URLs from your post so that no one will use you URLs.

--

Maria

[_maria_]

Hi andrews29255693,

Can you please try accessing the page again?

Thank you.

--

Maria

[libanonlyceum]

Same problem here for over a year now, I still use the old link (distribution3.html) to download, new one (distribution4.html) always gives:

Gateway Timeout

The proxy server did not receive a timely response from the upstream server.

Reference #1.11a9645f.1462951971.81b83b4

[bhaskarsp · Accepted solution]

Hello,

Can you please check that all your cookies have been cleared. As we checked from our side, the page is loading properly without any issues.

Also provide information on the Operating system and browser you are using to access this page. That may help us to identify the cause of the issue.

thanks

Bhaskar

[libanonlyceum]

I deleted the cookies and get the page now, that could have been the problem. Thanks!

[_maria_]

Thank you for confirming this is working for you now.  Much appreciated.

--

Maria