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CS6 Photoshop is asking me to reinstall as Adobe Support files are missing. How do I reinstall on a mac when i only bought a downloadable version of CS6?

New Here ,
Feb 20, 2016 Feb 20, 2016

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CS6 Photoshop is asking me to reinstall as Adobe Support files are missing.  How do I reinstall on a mac when i only bought a downloadable version of CS6?

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correct answers 1 Correct answer

Adobe Employee , Feb 22, 2016 Feb 22, 2016

I see that for the said order number is registered to your Adobe ID & is active.

Please check if these are helpful.

Regards

Rajashree

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Adobe Employee ,
Feb 22, 2016 Feb 22, 2016

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hi Mike Clare,


Please try the  download link  from here  https://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html


let us know if this helps!


Regards,

Tanusree Haldar

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New Here ,
Feb 22, 2016 Feb 22, 2016

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HI Tanusree,

Thanks for the link but it did not help. I checked my Adobe ID account an

it does not register that I have CS6 (order number

C0283930588EDCA

When I download the file I get an invalid checksum error.

Any ideas.

Thanks

Mike

Sent with MailTrack

<https://mailtrack.io/install?source=signature&lang=en&referral=mike@theclares.ca&idSignature=22>

On Mon, Feb 22, 2016 at 3:30 PM, Bani Verma <forums_noreply@adobe.com>

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Adobe Employee ,
Feb 22, 2016 Feb 22, 2016

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I see that for the said order number is registered to your Adobe ID & is active.

Please check if these are helpful.

Regards

Rajashree

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New Here ,
Feb 23, 2016 Feb 23, 2016

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I just looked at my Adobe Acct under Plans and Products and CS6 does not appear.  CS6 was purchased as an educational item using my university email michael.clare@uoit.ca (#C0283930588EDCA)  My CS4 acct shows but not the CS6.  How do I update that on my account information?

Thanks

Mike

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