ADE Authorization fails / ePub cannot be accessed anymore

[altonaEDV]

Hello,

I am using ADE version 4.5.1. We had purchased an ebook from a website and had opened the ACSM-file we got with ADE. I had authorized ADE without any Adobe-ID. The EPUB-file was fully loaded and readable. Since the ebook though wasn't meant to be used on that computer that I had loaded it with (and that I had authorized), I transferred the file to the actual computer it was meant for. Of course, when opening the file on the second computer, it wasn't openable.

What I did next was the following: I removed the authorization on the first computer, created an Adobe-ID and re-authorized it with that ID. Anyway, it just won't work opening the ebook with that ID that I created. I contacted the reseller about the problem and they were telling me that Adobe is creating an ID for me, in case I choose to authorize my computer without an ID. My problem is: How can I find out that ID, and how can I make my EPUB-file readable again? Right now it won't open on any of the two computers, no matter the kind of authorization.

Any help will be appreciated.

[Nanaky]

If you open the eBook without authorize its can read only on this device how long its not authoirze. If you want read eBooks must authorize Digital Edition with a adobe id BEFORE your download the eBook. You need a new download of the eBook without a auhtoirze to linked again with the adobe ID.

[altonaEDV]

Thank you, Nanaky. I had tried downloading it again, but it says that it is already fulfilled by another user. In this case, do I contact my reseller again? Because they know that I can't re-download it, but anyway sent me to Adobe.

[Nanaky]

You need a new download without authoirze. The first download are linked with the empty authorize.