authorised but cannot read books

[johnw22910510]

All of a sudden cannot read books, tried doing all the usual, un-authorising re-authorising reinstallation to no avail . Computer says authorised for this computer but click to read says I need Vendor ID . can download books alright but cannot read via ADE

[Nanaky]

Has you the eBooks before with a other adobe id or empty authorize open?

[johnw22910510]

I did not have to use adobe ID before, just used the open authorise for this computer.  I authorised this computer and it accepted authorise but when clicking on a book says I require Vendor ID.

[Nanaky]

The the eBook are linked with the empty authorize and can not open with a other adobe ID. Reading of the eBook only possible with this one empty authorization. If you want read again should ask the reseller for a new Download without authorization.

[johnw22910510]

‌Thank you Nanaky,

I have just found out that not only can I not read the books I cannot return them as it states this computer is not authorised even though it states authorised for this computer, I have even tried using my Adobe ID and also library ID, but I did try downloading another book and it downloaded and opened only the once though.

[Nanaky]

Have you authoirze Digital Edition?

[johnw22910510]

‌Yes it accepts that it is authorised to only read on my computer but when trying to open a book or return a book a pop up states not authorised.

[Nanaky · Accepted solution]

Even if you borrow a new book?

[johnw22910510]

I ‌have downloaded a new book just after my last reply and have been able to read it , have not finished it yet. I got the other books off by clicking remove books but they have not been taken off my loan in the library until the loan period runs out, so I assume it might have cleared since deleting and downloading the programme several times.