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Flash Player installed, but not detected

New Here ,
Feb 24, 2016 Feb 24, 2016

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I can't install Adobe flash either.  Doing all the things right but nothing

OS: Windows Vista

Internet and Firefox, neither makes a different with whether it installs.

However, programs list Adobe Flash but the check at the adobe website tell me that adobe flash has not been installed?

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Adobe Employee ,
Feb 24, 2016 Feb 24, 2016

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Hi,


I branched your post from the topic you posted to as it sounds like you have Flash Player installed, and the topic you posted to was someone wanting to install Flash Player.

What does "Doing all the things right but nothing" mean?

Have you checked to see if Flash is enabled in Internet Explorer and Firefox?

Have you checked to see if ActiveX Filtering is disabled in Internet Explorer?

Internet Explorer and Firefox use two different Flash Player plugins (IE uses ActiveX Control, Firefox uses NPAPI plugin) do you have both installed?

--

Maria

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New Here ,
Feb 24, 2016 Feb 24, 2016

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thank you for getting back to me. I keep trying to install and it appears

to install. I followed the instructions to manage add-ons with IE and

firefox but both reveals the program is not installed. I have tried to

install at least 20 times! Even uninstall the program/application that

shows up from the control panel (Windows Vista) and downloaded again and

again but still videos and conferencing, among other things, don't run. Did

not have this problem with adobe flash until I had to reinstall the OS.

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Adobe Employee ,
Feb 25, 2016 Feb 25, 2016

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Hi,

What is the exact name of the Adobe Flash Player entry that displays in the Control Panel list of installed programs (Control Panel\All Control Panel Items\Programs and Features)?  Please post a screenshot (see How to post a screenshot in the forum) of the entry, showing the full name and version installed.

Thank you.

--

Maria

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New Here ,
Feb 25, 2016 Feb 25, 2016

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hope you can view it

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Adobe Employee ,
Feb 25, 2016 Feb 25, 2016

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You can't submit an attachment via email to the forums.  Please come back to the forum website and read the instructions Maria posted in #3.  Thanks.

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New Here ,
Feb 26, 2016 Feb 26, 2016

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thank you. I resend my reply to Maria

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New Here ,
Feb 26, 2016 Feb 26, 2016

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Untitled.jpg

I trust this is better. More update to windows XP were installed and adobe reader installed properly, but adobe flash is still not running although the adobe flash installer ran and of course the program is again listed but does not run.  I checked the add-ons in Firefox and IE and bothe are enabled. I download adobe flash again today and same results but adobe reader is working.

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