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I'm trying to help someone reauthorize Adobe Digital Editions. The email with which she authorized her computer no longer exists. How can she reset her information to use her new email?
We tried uninstalling and reinstalling the program but it remembered her old info. She has changed the email of her Adobe account but Digital Editions is still attached to the old email which no longer exists and whose password she's forgotten.
Thank you in advance!
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Macintosh:
Windows:
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This did not work; however, I found a solution that did.
1. Access the Adobe account through their website.
2. Edit your account settings to change your primary email to your old one.
3. Save this info, which makes your account match the authorization on Digital Editions.
4. Open Digital Editions and deauthorize your computer using your Adobe password and old email.
5. Change your Adobe email back to your new one through the website.
6. Reopen Digital Editions and authorize it with your new information.
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I tried your suggestion but when I tried to save the new (old email) the site refused to save it.