There are 3 ways to get support at Adobe.
Scroll down for instructions on how to contact us via one of those methods:
Forums:
- User-to-user assistance with limited assistance from Adobe.
- Often is the fastest option for support.
- Always available.
- Click here to begin a Premiere Pro forum post (you will need your Adobe ID info).
- In the upper right corner, click "Post to Community."
- Create a title for your post which briefly describes your issue.
- Type in the issue you are having, including detailed notes about your case, media, and computer system.
- Click "Post."
- Your discussion is posted to the forum.
- These are user-to-user forums, so please know that colleagues are helping you.
Chat:
- Adobe provides chat support from specially trained Adobe agents.
- Limited wait time.
- Available for Premiere Pro Creative Cloud customers.
- Limited availability, 5 AM to 7 PM PST hours, weekdays only.
- Guarantees a response from Adobe.
- Click here to begin a chat.
- See if any of the links may help you before initiating the chat.
- If not, click the white button in the lower right of the page.
- The chat interface will launch for you to type your issue into.
- Twitter:
- Adobe provides "one on one" support from specially trained Adobe agents.
- Limited wait time.
- Available for Creative Cloud customers only.
- Click here to go to @AdobeCare's profile.
- You can tweet at them or send them a DM.