activation error when downloading books

[Sarah_Denis]

Hi,

I get the activation error every time I download an ebook from my library. I have no problems downloading pdfs to adobe digital editions, or epubs from Project Gutenberg or free review copies from my email. I have reauthorized my nook ereader but that did not solve the problem. I would also rather not uninstall Digital editions and lose my books.

[Windrose94]

I too am having this problem. I have downloaded library books before without any trouble.

[muhya97536658]

I have same problem! please could you someone who is one of the customer service supporter can help us for  this issue? Thank you in advance.

[Nanaky · Accepted solution]

No stuff, but can solved the problem with following steps:

Macintosh:

1. Open Adobe Digital Wditions.
2. Press Command+Shift+D to deauthorize Adobe Digital Editions.
3. Select Erase Authorization.
4. Click OK and quit Adobe Digital Editions.
5. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
   If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
6. Open Adobe Digital Editions and reauthorize.

Windows:

1. Close all applications.
2. Choose Start > Run.
3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
5. Select the Adept key.
6. Choose File > Export.
7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
8. Right-click the Adept key and choose Delete.
9. In the Confirm Key Delete dialog, click OK.
10. Close the Registry Editor.
11. Open Adobe Digital Editions and reauthorize

[muhya97536658]

thank you for help, but it did not work. it says "

E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER "

Maybe do i need to redownload acsm file from book suplier?  it doesnt work. i really dont know what i have to do.

[Nanaky]

E_ADEPT_REQUEST_EXPIRED say that has a errror with Time, Date and Timezone. Check if all right on you device. Its also not work try a other ebook. Sometimes is a problem with the ebook itself.

e_lic_already_fulfilled_by_another_user say that the error linked with the other Adobe ID. If you have a no other Adobe id using, its linked with a empty authrize. So you need a new download of the reseller which can linked new with the Adobe id.

[Windrose94]

Thank you for the help. The procedure resulted in the  activation error changing to a new error saying Unable to Download. Error getting license. License Server Communication Problem E_ADEPT_REQUEST_EXPIRED.

I have had this error before. At that time I followed the same procedure you recommended in this thread and it worked so that I could transfer a library book to digital editions. This time it did not work and I continue to get the same error after reauthorizing Digital Editions.

[Sarah_Denis]

Nanaky's version worked! I think if I want to see the new registration in the tree I have to open it again. I used Adobe ID when  I was reregistering it and went fine. 

[molly141]

Is this a problem with adobe digital, the nook, or windows or with the library?   I have windows 10 on one computer and windows 11 on another.  From what I see here, lots of people from different areas have the same problem.  I have use adobe digital for over 20 years and never had on again off again problem.  When I download a book Mine says Error Dlialog: This book has been returned. Loan not on record.