How do I re-set my 'machines allowed' counter?

[robertb9121]

After MANY uninstalls/re-installs of ADE to solve continuing problems between ASDE and my Nook Glowlight, I receive the error: Limit of number of machines allowed per ID reached.  I ONLY have one Nook, so it appears my multiple re-installs and re-authorizations have caused this problem.  (I currently have a down-level v3.0 of ADE installed on my Mac because version 4.5 was resulting in all my issues.  So, I just downloaded/installed v3.0 to see if this earlier version might solve my issues.)

[Nanaky]

Contact customer chat support Contact Customer Care and ask for Adobe ID reset.

[robertb9121]

My original Customer Care chat contact explained that they could NOT answer this and that I should join this Forum because it was monitored by 'experts' who could answer my question.  So, unless I got some bad Customer Care information, I remain "in limbo."

[Nanaky · Accepted solution]

Its seems work only when you ask exactly for adobe reset.

[robertb9121]

Nanaky is correct.  A 2nd call to Adobe Chat resulted in my ID counter being properly re-set.  The original Chat rep should've been able to re-set the counter.

[Nanaky]

Fine that its now work.