Why will Win 10 not recognise my ADE account - it is working on my other computers - and informs me that any ID used on the Win 10 machine can only be used on that machine and cannot be used elsewhere - this despite ADE being supposedly multi platform/mac

[djt1st]

Why will Win 10 not recognise my ADE account - it is working on my other computers - it informs me that any ID used on the Win 10 machine can only be used on that machine and cannot be used elsewhere - this despite ADE being supposedly multi platform/machine. In over 10 years with the same account I've never experienced this before.

[Nanaky · Accepted solution]

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.