RH 7 hangs when I double click topic for editing/viewing

[Guest]

Projects that opened and functioned just fine in RHX5 no longer work properly in RH 7. The project opens with no errors but when I double click a topic to view or edit it, the program is non-responsive and hangs. The topic is not displayed. No matter how long you wait, nothing happens and I eventually have to end the program. The size of the project doesn't seem to matter as this problem occurs across all my projects, large and small. Occasionally, I manage to edit a topic but 90% of the time the program hangs. Does anyone have any suggestions?

Thanks in advance for your help.

[Peter Grainge]

Welcome to the forum.

What happens if you open one of the supplied sample projects?

What if you create a new project?

Are the projects on your local drive or on a network?

[P_Yonemura]

I, too, am experiencing significant hang issues with RH 7. I updated an RH 5 project into RH 7. It is a large project. Could it be a memory issue? I have 1 gig of RAM. The small supplied projects work better, although still a bit slow. RH 7 ends up not responding and has to be killed through Task Manager.

[RoboWizard]

Hi all

One cause of slowness in RoboHelp 7 is having a large number of fonts installed. I just read on the Adobe Technical Communication blog that a patch has been made available that is supposed to fix this situation. You may wish to give it a try.

Click here to read the blog post.

Cheers... Rick

[Guest]

Rick, thanks for the link--I didn't know about that blog. Looks like a great way to keep up to speed and see what the product managers are thinking and recommending. It could also be a good way for RoboHelp users to communicate directly with the product managers through comments.

--Ben

[hughbetcha]

Thanks for the link to the Tech Note.

So I have 3 Font Sets: Arial, Microsoft Sans Serif, and Times New Roman.

If all my documentation is created with Arial, should I just go ahead and delete Microsoft Sans Serif and Times New Roman font sets from all of my projects and this should speed things up after I replace the .dll?