The problem seems to be related to the EXIF data, used by
digital cameras to record aperture, exposure and so on. Robohelp's
preview in Image Properties, General tab, will not display JPG
files with EXIF data.
Adobe have been notified but we do not know when a fix will
be available.
Some image manipulation programs pass the EXIF data through
untouched; some (older ones) may remove or corrupt the data.
Microsoft Photo Editor (part of Office 2000) removes EXIF, Paint
(part of Windows) passes EXIF data through, but if there is no EXIF
entry Paint adds a small one.
This means that if you use Paint on JPEG images for Robohelp
you will lose the preview facility. Also if you use any modern
image manipulation program on photos from a digital camera you will
probably have no preview.
There are tools which remove EXIF data; I did a quick test
with PureJPEG from yafla.com and results were encouraging. But I
don't intend to use freeware on a live project without further
testing. Does anyone out there have recommendations for safely
removing EXIF data?