Adobe Photoshop CC will not install on OSX 10.11.1 to 10.11.3

[defango]

I have been having a really weird problem with installing any CC apps on a Brand new Imac Desktop that came loaded with 10.11.1 OSX. I have tried to download Photoshop and other programs Via the creative cloud desktop app without any success. The Photoshop install will not ever get past 42%, it pauses tries to extract something then comes back as failed every time. I Made a video before outlining this problem and I haven't gotten anywhere with a solution on the forums or online. I have tried to do manual installs with the Direct download file, and even copied a installation from a 10.11.0 mac and it still will not work.

I think it is weird that I will install on a 10.11.0 Mac no problem, but if it is updated to 10.11.1 it stops working completely and will not allow you to re-install it.

I know I'm not the only one!

Orignal Video Talking about the Issue

https://www.youtube.com/watch?v=RizBvbnPQd8

New Video Outlining the Problem I'm getting on Video

Adobe Photoshop CS5 won't install on OSX 10.11.1 threw 10.11.3 - YouTube

[Rajashree Bhattacharya]

Moving to Photoshop.

Regards

Rajashree

[Threw_Joyce_s_Eye_s]

GWENDOLYN HERINGER STUDENT WANT ON MY COMPUTER EITHER 

[gener7]

See this thread: creative cloud hangs at 42%

[defango · Accepted solution]

I Tried this a bunch of times without any help.

tony-tiddles Jul 7, 2015 7:16 AM (in response to manajoaquin)

Follow the instructions guys. if you do it step by step you should be fine

1) Log out of CC

2) Close all CC applications eg Photoshop, Illustrator etc.

3) Reopen CC

4) Begin Download again

[gener7]

Check this guide and if nothing works, contact Customer Care by Chat to have them look into this. Let me know how it went.

Error downloading, installing, or updating Adobe Creative Cloud apps

[defango]

Tried this too and it didn't work

Re: Can't download Firework CS6 through Creative Cloud

See following transcript.  This worked for me:

Tamra Mackenzie: hi. i've tried many times to download fireworks but it always stops at 42%

Debasis: Thank you for the information.

Debasis: I will be glad to check and help you with this.

Debasis: May I please know what exact  and complete error message you are getting ?

Tamra Mackenzie: it just stops. no error message

Tamra Mackenzie: i've rebooted. restarted. still nothing.

Debasis: Please re-check for the error message so that we can fix the issue.

Tamra Mackenzie: there is no error message. i've checked the forum too and people have complained of the same thing. hangs at 42%

Debasis: Okay.

Debasis: Open Finder application.

Debasis: Click on Go>Go to Folder.

Debasis: Did I lose you ?

Tamra Mackenzie: ok

Debasis: Thank you.

Tamra Mackenzie: done

Debasis: Type : /tmp

De

[gener7]

The rest of the conversation was clipped. Can you breifly explain the fix?

Thank you,

Gene

[defango]

There was no Fix it did not work here is the link Re: Can't download Firework CS6 through Creative Cloud

[gener7]

Message 5, I linked you to an Adobe Troubleshooting doc. At the bottom is a link: "Contact Us" where you should have clicked on the Chat link so you could talk to a technician.

That's what you need to do.

[defango]

We actually already did that and they were unable to find a fix for the problem. in other news.

I uninstalled creative cloud using the cleanup tool. It removed everything but now I am unable to install Creative Cloud at all.

[gener7]

I'll move this topic to Downloading, Installing, Setting Up and see if they have any idea.

Gene

[gener7]

Any assistance in this forum is greatly appreciated. We've tried in Photoshop General and Chat, but nothing so far.

Gene