ToBeNamedLater wrote:
>
> I do agree with the support comment, though. There
really is none from Adobe.
> Of course, there wasn't any from Macromedia either, so
nothing's really
> changed. The user community is really the only venue for
support.
>
I don't know if Adobe's support problem is ColdFusion
specific. I
remember even before Adobe acquired ColdFusion experiencing
horrible run
arounds and misunderstandings trying to get technical support
for Adobe
products. But there is definitely a lack of ColdFusion
understanding at
the initial support level.
That is why I try to spread this posting by Ben Forta as much
as
possible. At least until somebody tells me it no longer
applies.
http://www.forta.com/blog/index.cfm/2007/10/9/ColdFusions-Dedicated-Account-Managers
I know the last time we needed Adobe support for our CF
products, we
went straight to these folks and it worked like a charm.