Password problem

[mariong25398669]

I have quite a mess.  I had to change email as server made a change.  I have changed it on Adobe.  Then I went to Adobe Digital to  de authorize my old account and it doesn't like my password.  Put in everyone I could think of but no joy.  Don't know what to do.  Can anyone help???

[Nanaky]

When you change the e-mail-Adresse of your account you must login in digital edition with the new mail address and the password.

[mariong25398669]

The problem is the old password is there and I don't remember the password to de-authorize it.  When I try I get this message gallaway@niagara.com | Adobe ID (urn:uuid:096eb8e2-339a-4773-a24a-ed67735e63c3).  I don't know how  to get the password.

[mariong25398669]

I have also tried uninstalling and reinstalling the program.

[Nanaky]

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.