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I have quite a mess. I had to change email as server made a change. I have changed it on Adobe. Then I went to Adobe Digital to de authorize my old account and it doesn't like my password. Put in everyone I could think of but no joy. Don't know what to do. Can anyone help???
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When you change the e-mail-Adresse of your account you must login in digital edition with the new mail address and the password.
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The problem is the old password is there and I don't remember the password to de-authorize it. When I try I get this message gallaway@niagara.com | Adobe ID (urn:uuid:096eb8e2-339a-4773-a24a-ed67735e63c3). I don't know how to get the password.
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I have also tried uninstalling and reinstalling the program.
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Windows:
Close all applications.
Choose Start > Run.
In the Open text box, type regedit and then press Enter. The Registry Editor opens.
In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
Select the Adept key.
Choose File > Export.
In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
Right-click the Adept key and choose Delete.
In the Confirm Key Delete dialog, click OK.
Close the Registry Editor.
Open Adobe Digital Editions and reauthorize.
Macintosh:
quit Adobe Digital Editions.
Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Open Adobe Digital Editions and reauthorize.