Adobe Flash Background Update removes Flashplayerupdateservice.exe

[PKAdmin]

All,

I was wondering if anyone has experienced my problem. I have managed to successfully implement a background update solution however, after a successful update the  Flashplayerupdateservice.exe is also removed from the "Macromed\Flash" folder. The service and scheduled tasks are also removed. This means that the future Background Updates will not occur anymore as there is no service to look for the update. I was wondering if anyone knows why the above file gets removes.

Some more information:

FlashInstallLog:

0001 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0002 00001036 Software\Macromedia\FlashPlayer\SafeVersions/20.0 2

0003 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0005 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_20_0_0_270_ActiveX.exe 5

0006 00001045 C:\Windows\system32\Macromed\Flash\FlashUtil32_20_0_0_270_ActiveX.exe 5

0007 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_20_0_0_270_ActiveX.exe 5

0008 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_20_0_0_270_ActiveX.exe/ 2

0009 00000013

0010 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_20_0_0_306_ActiveX.exe

0011 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil32_20_0_0_306_ActiveX.dll

0012 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0013 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl

0014 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

0015 00001031 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe:5

MMS.CFG:

AutoUpdateDisable=0

SilentAutoUpdateEnable=1

SilentAutoUpdateServerDomain=path to my server

SilentAutoUpdateVerboseLogging=0

Your help is appreciated.

[_maria_]

Hi,

We'll need to full log file, with SAU Verbose Logging enabled to troubleshoot further.  Please do the following:

1. Enable SAU Verbose Logging (SilentAutoUpdateVerboseLogging=1)
2. Go through your deployment process
3. Update Flash Player using Background Update
4. Upload the entire FlashInstall.log to cloud.acrobat.com using the instructions at How to share a document and post the link to the uploaded file in your reply.  Also, please provide the following information:

Please also provide the following information:

1. Operating system
2. How are you initially deploying Flash Player to the client?
3. How are you executing the Background Update service?

Thank you.

--

Maria