1 Reply Latest reply on Mar 17, 2016 11:45 AM by maria__

    Adobe Flash Background Update removes Flashplayerupdateservice.exe




      I was wondering if anyone has experienced my problem. I have managed to successfully implement a background update solution however, after a successful update the  Flashplayerupdateservice.exe is also removed from the "Macromed\Flash" folder. The service and scheduled tasks are also removed. This means that the future Background Updates will not occur anymore as there is no service to look for the update. I was wondering if anyone knows why the above file gets removes.


      Some more information:



      0001 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/20.0 2

      0003 [I] 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

      0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

      0005 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_20_0_0_270_ActiveX.exe 5

      0006 [W] 00001045 C:\Windows\system32\Macromed\Flash\FlashUtil32_20_0_0_270_ActiveX.exe 5

      0007 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_20_0_0_270_ActiveX.exe 5

      0008 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_20_0_0_270_ActiveX.exe/ 2

      0009 [I] 00000013

      0010 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_20_0_0_306_ActiveX.exe

      0011 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil32_20_0_0_306_ActiveX.dll

      0012 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

      0013 [I] 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl

      0014 [I] 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

      0015 [E] 00001031 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe:5






      SilentAutoUpdateServerDomain=path to my server




      Your help is appreciated.

        • 1. Re: Adobe Flash Background Update removes Flashplayerupdateservice.exe
          maria__ Adobe Employee



          We'll need to full log file, with SAU Verbose Logging enabled to troubleshoot further.  Please do the following:

          1. Enable SAU Verbose Logging (SilentAutoUpdateVerboseLogging=1)
          2. Go through your deployment process
          3. Update Flash Player using Background Update
          4. Upload the entire FlashInstall.log to cloud.acrobat.com using the instructions at The specified item was not found. and post the link to the uploaded file in your reply.  Also, please provide the following information:


          Please also provide the following information:

          1. Operating system
          2. How are you initially deploying Flash Player to the client?
          3. How are you executing the Background Update service?


          Thank you.