25 Replies Latest reply on Oct 16, 2017 7:59 AM by Todd Shaner

    Trouble resizing/exporting images

    amyh36688854

      Let me start out by say I wasn't having these issues before the most recent "update".

       

      When I'm trying to export an image from RAW to jpeg, with the resizing box checked, and the "original" option not clicked, it is maintaining it's original size/dimensions no matter what I do unless I go down to something ridiculous like 3x5.

       

      I had no issues making a panoramic shot into a slightly less so image before but now I'm having the printers stressing out because every single one of my supposedly resized images, were not resized at all. Is there some new trick I'm missing? I'd like to take my poster size images down to 8x10, or 16x24, and I can't (this is an example of the size changing by the way). I tried changing the resolution, the file names, the file location - nada, nothing, zip...

        • 1. Re: Trouble resizing/exporting images
          Jao vdL Adobe Community Professional & MVP

          Can you post a screenshot of your export settings? I am not experiencing this in the most recent version.

          • 3. Re: Trouble resizing/exporting images
            dj_paige Level 10

            When I'm trying to export an image from RAW to jpeg, with the resizing box checked, and the "original" option not clicked, it is maintaining it's original size/dimensions no matter what I do unless I go down to something ridiculous like 3x5.

            So what size in pixels (width and height) is the image before you export? What size in pixels (width and height) is it after you export? Please do not tell me megabytes.

            • 4. Re: Trouble resizing/exporting images
              ManiacJoe Adobe Community Professional

              Your export settings say to resize the image to 24x16 inches at 600 ppi, which is 14400 x 9600 pixels.

              Is this really the size you are looking for? This would be a 48x32 inch print at 300 ppi.

              • 5. Re: Trouble resizing/exporting images
                amyh36688854 Level 1

                I was able to do this 2 weeks ago, before the updates.

                 

                Though technically I was just using those settings as an example of what is NOT happening - it doesn't matter what numbers I input above say.. 5x7 - a 24x16 at 200 pixels or 600 doesn't change the exported images size - as it did before. And I'd like to know what changed?

                • 6. Re: Trouble resizing/exporting images
                  amyh36688854 Level 1

                  6000x4000 before the cropping and exporting

                   

                  7200x2300 after - 16x24

                  &

                  2400x767 (another width/height save) - 8x12

                   

                  However both "After" pictures look exactly the same as far as image size goes, even though they were not exported with the same entered dimensions. I have a 27" monitor and both images fill the screen, as though they were the original size/image with no changes at all.

                  • 7. Re: Trouble resizing/exporting images
                    Jao vdL Adobe Community Professional & MVP

                    What are you using to look at your images after export? Note that your screen is far lower resolution than you are exporting and most programs will scale down large images for display so that they will look identical no matter what size you exported at. Check the actual exported pixel size and if they are consistent with the settings in export.

                    • 8. Re: Trouble resizing/exporting images
                      ssprengel Adobe Community Professional & MVP

                      Can you tell us what the pixel dimensions are of the original AFTER CROPPING but before Exporting.  You should be able to see these dimensions if you press the I (eye) key one or two times to cycle the Loupe Info.

                      • 10. Re: Trouble resizing/exporting images
                        amyh36688854 Level 1

                        The monitor was quite capable of handling it 2 or so weeks ago, and the problem isn't that images are coming out too small consistently (this is not scaling down)- they are staying the same enlarged image that the RAW file was - this is confirmed by the printers receiving the files that were supposedly resized.

                         

                        So my problem has nothing to do with my viewing tools, it has to do with Lightroom not adjusting the actual image dimensions as it supposedly is doing and as it did 2 weeks ago.

                        • 11. Re: Trouble resizing/exporting images
                          amyh36688854 Level 1

                          What I am trying to understand is why, previously, I was able to tell it dimensions and leave it with ridiculously high PPI and have it convert the image to the requested dimensions (even if those required cropping the image, Lightroom would do that) and now I'm having to drop the PPI to 50 or 100 to get it to change the dimensions. Which I don't want.

                           

                          What changed in 6.5 and how can I go back to how it was before? I don't want it to limit the PPI > dimensions.

                           

                          I'm using the same camera with the same lenses, and it doesn't matter if it's black and white or a color image.

                           

                          Can I just roll back to a previous version of Lightroom then?

                          • 12. Re: Trouble resizing/exporting images
                            Jao vdL Adobe Community Professional & MVP

                            I am not sure I am understanding your expectations. Here is an example of three files from the same image that I made sure to crop at 4x6 ratio in advance and exported at 24x36, 12x18, and 6x9 at 300 ppi all. I checked the image sizes coming out and they are indeed 7200x10800, 3600x5400, and 1800x2700, exactly as you would expect. I opened them in preview and low and behold, they look identical. This image is from a 24MP camera so 4000x6000 pixels about.

                            screengrab.jpg

                            This is exactly as expected as even though I have a fairly large screen (2560x1440 pixels), because very simply, 9x6 at 300 ppi is still taller than my display (1800 pixels), so it will scale down to show the picture and they will look identical. To prove that they are indeed different sizes here is a screen grab of the folder:

                             

                            window.png

                             

                            What are you getting? Perhaps part of your confusion is coming from the fact that the ppi value is not used really anywhere when displaying on a screen. It really is just a hint to indicate at what size to print. If you export at 10 inches wide at 300 ppi, Lightroom will generate a file 3000 pixels wide and will indicate in metadata that the expected print resolution is 300 ppi. Nowhere will it say that the image is 10 inches wide. That said, one of the only exceptions to this is that if you use Mac OS X, there is a setting in preview.app that can tell the app whether it should ignore the ppi setting or not:

                            preference.png

                            I have set to ignore it as you can see as it behaves really strangely if you have it enabled. However, basically every other program ignores the ppi setting and just tries to display 1 pixel per screen pixel except when the image is too large, when it will scale it down. Photoshop has a "print size" zoom setting but it does not do that by default when you open a file. It just shows the nearest integer zoom that makes the image fit.