Hello - I cannot access my ebooks on my Kobo Glo.

[javastop]

I have followed the instructions in an earlier post where someone else was having the same issue.  The instructions were to uninstall 4.5 but first deauthorize my computer.  I cannot deauthorize.  Attached is an image of the message I am receiving.  I have not been able to use my ereader for any books that are downloaded through Digital Editions therefore cannot use my local library.  I tried to get this issue fixed several months ago but gave up because I was not getting a response.  Looks like Adobe is finally addressing this issue - thanks for that.  I am retired and on a fixed income and would really love to be able to make use of library books.

[javastop]

OK I would like someone to address this.  I have chatted with 2 different people and was directed to the forum where I was advised my entry would be answered in 2 to 3 hours.  Not great customer service.

[javastop]

So now I have uninstalled and installed 4.5, 3.0 and 2.0 all of which still do not work.  Guess I will just have to read certain books on my computer.  Good thing I have a laptop that I can carry around with me.  Thanks for all your help Adobe - am not very happy with the customer service at all.