What version of LR are you using? Help / About LR.
And what specific activity with LR are you doing that should be reading and displaying the photos and is not?
I have an Adone Creative Cloud Subscription to LIGHTROOM and PHOTOSHOP. In LIGHTROOM It says I have version 5.7.1 / Camera Raw V 8.7.1
help / check for updates = "your up to dates and no further updates available.
latest MAC , fully updated,
says lays this on import from Sony SD CARD
Just trying to import at this point, Injest uncompressed raw from Sony A7sii
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The current version of Lightroom is 6.5...
You get updates via the CC application with this icon
What is your OS?
Can you see the CC app??
What version is your Photoshop??
In the "About" when you look in the Photoshop and Lightroom menus you should see this for Lightroom
and this for Photoshop
According to Adobe's camera-support list, the A7s II was first supported by LR 6.2/2015.2. I believe that was also the version that supported uncompressed raws from several other Sony cameras. Does your version of LR support compressed raws from your Sony camera? If so then your camera must be something different than an A7s II, perhaps an A7 II that was first supported by LR 5.7.1.
Despite either being confused as to what version of LR you have, what camera you have, or that it makes a difference that the raws are compressed vs uncompressed for LR support for your camera, the main issue seems to be that you have a CC subscription but are still on LR 5.7.1.
The most likely way this can happen is that your OS is not compatible with the newer LR version so the CC app only gives you the older version of LR.
If you're on a Mac then you need OSX 10.9 or newer to run LR 6/2015. If you're on Windows, then LR 6/2015 requires a 64-bit OS, and you'll need to be running at least Windows 7. So if you're on XP or Vista or a 32-bit OS then LR 6/2015 isn't compatible.
If your OS seems new enough then it could also be that you have LR 6/2015 on your computer but you've been using the LR 5 shortcut to start up LR and just need to find the newer shortcut.
All should be clear once you've answered Geoff as to what OS you're running and whether you're using the CC app.
For reference, here is the Adobe Camera Support list:
And here are the system requirements for LR 6/LR CC 2015:
Fixed thank you. Was as simple as program opening from Lightroom 5 shortcut. Thanks for time and information I will now re-try from new Lightroom version cc
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