• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Digital Editions: I receive Error: Check Activation when I try to download a library book.

Community Beginner ,
Mar 15, 2016 Mar 15, 2016

Copy link to clipboard

Copied

I am unable to see my book in Digital Editions after downloading from the library website.  I receive:  Error. Check Activation. 

When I try to deauthorize and reauthorize, which previously reset Digital Editions, I receive an error Unable to deauthorize, please try again later after entering my password.

I only have 3 days to download this book before it expires, so urgent assistance is appreciated.

Views

1.9K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , Mar 16, 2016 Mar 16, 2016

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept

...

Votes

Translate

Translate
New Here ,
Mar 15, 2016 Mar 15, 2016

Copy link to clipboard

Copied

Same problem here too.

It started after I upgraded to the new version. I tried to re-install but keep getting the new version, so that was totally useless.

Please help book expires soon!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Mar 16, 2016 Mar 16, 2016

Copy link to clipboard

Copied

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 16, 2016 Mar 16, 2016

Copy link to clipboard

Copied

I have a windows computer.

I tried to follow the steps you provided but in my registry editor there is no registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

Here is a screenshot of what shows up when I open the registry. 1.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Mar 17, 2016 Mar 17, 2016

Copy link to clipboard

Copied

You have registry folder HKEY_CURRENT_USER no folder Software with folder Adobe and Folder Adept?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 18, 2016 Mar 18, 2016

Copy link to clipboard

Copied

No I don't. All I can see is in that screen shot.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 17, 2016 Mar 17, 2016

Copy link to clipboard

Copied

Try clicking on HKEY_CURRENT_USER and you should see the Adobe folder.  I was able to complete the steps and successfully download my book.  Good luck!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 18, 2016 Mar 18, 2016

Copy link to clipboard

Copied

I did. But there is no Adobe Folder there...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 18, 2016 Mar 18, 2016

Copy link to clipboard

Copied

Should I close all the programs except the Adobe Digital Editions?

because I didn't run that program as I was doing these steps...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 13, 2021 Sep 13, 2021

Copy link to clipboard

Copied

Hi I am facing the same issue, where should i find " Enter a name and location for the backup registry key, and then click Save."

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 13, 2021 Sep 13, 2021

Copy link to clipboard

Copied

This did not work for me. Please advise!

 

My issue:

 

- Can download .asm file from library/overdrive

- Can transfer the book to my ereader via digital editions

- Both my Digital Editions and ereader (Kobo) are authorized with the same email address

- When I try and access the library book, the error says:
"Your eReader is not authorized to open this book. This book is protected by Adobe Digital Rights Management "DRM". Because you previouslydeuahtorized eReader, you need to re-import the book using Adobe Digital Editions":

- I spent 2 hours troubleshooting with Kobo and nothing worked.

 

Please help!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 07, 2021 Oct 07, 2021

Copy link to clipboard

Copied

Just wondering if you found a solution? I am currently having this exact issue having been able to download books no issue for months. I've reset both ADE and the KOBO deleted ADE and redownloaded, nothing has helped. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 26, 2022 Feb 26, 2022

Copy link to clipboard

Copied

LATEST

same problem here

Any resolution other than trashing 2 month old $200 Kobo ?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 18, 2016 Mar 18, 2016

Copy link to clipboard

Copied

Fixed it. Thanks a lot for the help!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Mar 21, 2016 Mar 21, 2016

Copy link to clipboard

Copied

You are welcome.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 21, 2016 Mar 21, 2016

Copy link to clipboard

Copied

I had the same problem as well.  It has been happening since I upgraded to Windows 10.  This worked great.  It was a little difficult to find the Adobe/Adept but I found it evenutally.  Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines