Can´t open DRM in Acrobat Reader - There was an error opening this document. The security plug-in required by this command is unavailable.

[petrs87658628]

Hello, I´ve purchased an ebook with DRM (ACSM file)  - installed ADE (Digital Edition 4.5) and downloaded the book. I can open it in ADE normally, but when opening in Acrobat Reader DC I´m getting the message "There was an error opening this document. The security plug-in required by this command is unavailable." and can´t open it... Both programs (ADE and AR DC) are using the same Authorization ID... I´ve tried to reinstall both programs, but no success... Can anyone help me? Thanks in advance...Peter

[Nanaky]

Acrobat Reader could not open documents with DRM. This eBooks can open only in Digital Edition.

[Bernd Alheit]

Nanaky wrote:

Acrobat Reader could not open documents with DRM. ...

This is not correct.

[Nanaky]

That is interesting. Which Plug-In we need to open this files ebooks with DRM under Acrobat Reader? I have nothing found for it and open it only under Digital Edition.

[Bernd Alheit]

eBook.api

The Adobe DRM plug-in provides features for obtaining and reading documents protected with Adobe DRM technology.

[Nanaky]

Do also know how can download it?

[Bernd Alheit]

No download necessary. The plugin is part of Acrobat Reader and Adobe Acrobat.

[Nanaky]

Seems not a part of the Acrobat Reader DC Version. I get with all files the error that plug in missing also when install version new oo

[Bernd Alheit]

‌What error message did you get?

[petrs87658628]

Thank you for all the replies - the plugin ebook.api can be found at C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\

when I try to open the PDF (created from ACSM and stored in My Digital Editions folder) in Acrobat Reader (DC or XI - the same result) the error message occurs...the plugin ebook.api (Adobe DRM) is Loaded and Certified as shown in About Adobe Plug-Ins...

The ADE says this computer is authorized - this computer can read Adobe DRM protected content authorized with following accounts...and mine is there... look like the DRM authorization is not connected to Acrobat Reader (signed with my AdobeID)....

[Micaela5C1D]

Hi there,

I find yself with the same issue. Did you ever find a solution?

Thanks.