My license key is damaged

[tangberg]

I cannot open my purchased documents, getting an error message that my license key is damaged.

I tried to erase my authorizations, but keep getting the message "Unable to Erase Authorization. Please try after som time".

Can you please help?

[Nanaky]

If you get a error that license key damage it is a problem with the eBook itself. Try to download with a other internet browser. If not help you should contact the reseller of the eBook to check the file itself.

To remove the authoirze used this:

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

[madhusudanr94891469]

Thanks somuch for these tips. I could resolve the issue on my laptop.

[Nanaky]

That is fine.