How to install adobe Flash player with Kaspersky antivirus

[hesterb21402092]

Please help me!!!!

[_maria_]

Hi,

We provide Kaspersky the Flash Player files to whitelist, as such Kaspersky antivirus should not be blocking Flash Player installation.

Please post a screenshot (see How to post a screenshot in the forum) of the error you are getting and we will follow up with Kaspersky.

If you're using a firewall, is it possible the firewall is blocking the installation?

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Maria

[hesterb21402092]

Did turn the firewall off and still getting this error.

[a_g_p__adelaara43060492]

PLEASE STOP SENDING MAILS !!!!!! regards

[_maria_]

@a.g.p. adelaara43060492‌

You'll need to modify your personal preferences to stop receiving emails.  To modify the personal settings do the following:

1. click on your avatar at the top-right of the page to display a menu
2. From the menu click Preferences
3. Modify the Email settings to your preferences
4. When finished, scroll to the bottom and click Save

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Maria

[_maria_]

Hi,

I'll need to get some log files from you to troubleshoot further.  Please upload the two log files, Adobe_ADM.log and Adobe_GDE.log saved atC:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs, to cloud.acrobat.com using the How to share a document instructions.  Alternatively you can upload them to a file sharing service of your choice that doesn't require log in to access.  Post the link to the uploaded files in your reply.

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Maria