Dear reader, With apologies for my english. By mistake I removed the licenses crative cloud and Indesign. I can no longer download both programs and programs are not ready for download. How should I proceed? I have a Mac.

[ruudm79105268]

Dear reader,

With apologies for my english.

By mistake I removed the licenses crative cloud and Indesign. I can no longer download both programs and programs are not ready for download.

How should I proceed?

I have a MAC

[shellyt77900015 · Accepted solution]

Hi,

Please follow the below mentioned steps to install Adobe Creative Cloud :

1. Click on the Creative Cloud Download Link : https://creative.adobe.com/products/creative-cloud
2. Sign in with your registered email id / Adobe id
3. Check Creativecloudinstaller.dmg (mac) / creativecloudinstaller.exe (windows) in your browser’s downloads.
4. Open the Creativecloudinstaller.dmg (mac) / creativecloudinstaller.exe (windows)
5. It will prompt the Creative Cloud Rectangular window once the installation is completed
6. Sign in if prompted else click on “Apps” tab
7. Install InDesign now.

Please write if you still face any issues.

Regards,

Shelly

[ruudm79105268]

Hi,

Thanks for your response. Unfortunately it does not work.

When installing Creative Cloud I get the following message:

A. Initialize Installer;

b. Creative Cloud Desktop download. This is immediately aborted and nothing happens anymore.

When installing InDesign following notification:

Configuration error

Please unstall still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen

Error: 11

What can I do?

With apologies for my english

Regards,

Ruud

Ruud Mulder

Slaperdijk 31

3831 SJ Leusden

Tel. 06-53438340

Per 6 mei 2016: Madelagehof 17

3833 AJ Leusden

http://www.ruudmulderfotografie.nl <http://www.ruudmulderfotografie.nl/>

www.ruudmulder.nl <http://www.ruudmulder.nl/>

Op 5 apr. 2016, om 19:21 heeft Shellz <forums_noreply@adobe.com> het volgende geschreven:

Dear reader, With apologies for my english. By mistake I removed the licenses crative cloud and Indesign. I can no longer download both programs and programs are not ready for download. How should I proceed? I have a Mac.

created by Shellz <https://forums.adobe.com/people/Shellz> in Downloading, Installing, Setting Up - View the full discussion <https://forums.adobe.com/message/8658051#8658051>

Hi,

Greetings from Adobe!!

Please follow the below mentioned steps to install Adobe Creative Cloud :

Click on the Creative Cloud Download Link : https://creative.adobe.com/products/creative-cloud <https://creative.adobe.com/products/creative-cloud>

Sign in with your registered email id / Adobe id

Check Creativecloudinstaller.dmg (mac) / creativecloudinstaller.exe (windows) in your browser’s downloads.

Open the Creativecloudinstaller.dmg (mac) / creativecloudinstaller.exe (windows)

It will prompt the Creative Cloud Rectangular window once the installation is completed

Sign in if prompted else click on “Apps” tab

Install InDesign now.

Please write if you still face any issues.

Regards,

Shelly

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[shellyt77900015]

Hi,

Please refer the following threads:

InDesign CC Error 11

"Error: 11" PLEASE HELP!

Configuration Error code 11

Let us know if it helps.

Regards,

Shelly