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Adobe Digital Editions won't accept my Adobe ID password when I try to deauthorize my computer for my library accounty. The password is correct.

New Here ,
Apr 12, 2016 Apr 12, 2016

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Adobe Digital Editions will not accept my current Adobe ID password as correct when I try to deauthorize my computer for my library account. Is there a way to force the deauthorization?

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LEGEND ,
Apr 12, 2016 Apr 12, 2016

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Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

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New Here ,
Apr 13, 2016 Apr 13, 2016

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Hi

There is no Adobe Digital Editions folder or file in Application Support. There is only an Adobe one and I assume that one is for Acrobat Reader. Where else would it be?

Thanks for your help

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LEGEND ,
Apr 13, 2016 Apr 13, 2016

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You are in the wrong library. You must open the userlibrary: Access hidden Mac OS library files

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