Software Distribution Request

[nataliec11663539]

I have received a confirmation email for our Software Distribution Request (with a TrackID); however, I still don't have an email with the link/msi file. How long do I have to wait for the email with the link/msi file? Or, do I use this TrackID to access the file somehow? This is for Flash Player and Adobe Reader.

[Kratika Agarwal]

Hi,

The Flash Player Administrator's Guide contains useful information for deploying and administering Flash Player within an organization.

[nataliec11663539]

Gee thanks; been there, done that. That's where I found out that I needed to sign up for Software Distribution, "In order to deploy Flash Player, you must first acquire a license to do so. Distribution licenses are free of charge and can be acquired through the online licensing application."; and I did this and got an email confirmation with a TrackID, but like I stated, I haven't received a link or msi file. When do I get the file or link?

[_maria_ · Accepted solution]

Hi nataliec11663539,

When did you apply for the distribution license?  We're in the process of migrating from one DB to another, and it appears emails for some requests were sent without the link.  You should receive this email within the next day or so.

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Maria

[nataliec11663539]

Monday, April 11th.

[nataliec11663539]

THIS IS A CRITICAL UPDATE!!! I need to have this file NOW! We have been hit twice now and my boss wants this update to happen today. I signed up again because you stated that you were switching dbs and there may be issues. This time I got nothing back. Please contact me ASAP ~ before we get hit again.

[_maria_]

Hi Natalie,

The licensing team has informed me the email has been sent to you.  Please ensure your mail filters do not block mail from noreply@adobe.com.

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Maria

[nataliec11663539]

YES! I finally got the email with the link. Thanks so much for all your assistance!

[_maria_]

You're welcome.  I'm glad this issue has been resolved for you.

If you encounter issues related to this, post back here and I'll receive an email notification.

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Maria

[_maria_]

Hi,

The email you received should have included the link to the page to download the files from.  Did the email you received not include this information?  If not, please private message me the TrackID number and the name and email address used to apply for the distribution license and I'll escalate to the licensing team.

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Maria

[_maria_]

Hi nataliec11663539,

Thank you.  I received your private message and have forwarded the information to the licensing team.

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Maria