I can't see my ebooks even though I authorized my computer

[melissam89212715]

I recently purchsed a book and installed adobe digital editions to view it in my computer, but I keep getting the following error, " Error! check Activation". Customer service at the book website said it was an adobe issue

[jeanette007]

I also have the same problem. My computer is authorized but everytime I want to open the purchased book (13-4-2016). ADE closes down with an error. Unknown problem, can't find the solution.

The customer service here also said it was an adobe issue. Can  someone please help.

[melissam89212715]

I'm thinking it's a setting in my computer because I was able to install and view my purchased books on my iphone. I'll contact IT to make sure there isn't something blocking me from viewing my books.

[Nanaky]

melissam89212715 schrieb:

I recently purchsed a book and installed adobe digital editions to view it in my computer, but I keep getting the following error, " Error! check Activation". Customer service at the book website said it was an adobe issue

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.