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The Mac is on version 10.11.4 of OS X. I'm using Safari. I can download new version 21.0.0.213, double-click, get prompted for password and install starts, but progress bar gets stuck at 90%, then after a while quits with failure. I've already tried downloading the offline installer from the Mac troubleshooting guide and the issue persists.
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Hi,
I'll need to get some log files from you to troubleshoot further. Please read through the FAQ Where do I find the Flash Player installation log on the Macintosh? before doing anything. After reading through the FAQ do the following:
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Maria