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When I try to download an Ebook on a second computer, I receive the error message "W_ADEPT_CORE_WRONG_DEVICE". I did not have any issues with this on my first computer. I have deauthorized the first computer and gone through the steps to remove the Adept Key through the Registry Editor, and still no luck. I create an account and use my Adobe ID so that I could view the purchase on multiple devices.
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Has you authorize the secound Device with the same Adobe ID as the first?
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Yes, I tried with the same Adobe ID.
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Has you check if you can copy the eBook to a secound device? (Right Click in Digital Edition > Media-Info).
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Unfortunatly, now I am getting an error message under Item Info > Permissions that "License Key is Damaged". I attempted to deauthorize my computer to re-authorize it (using Ctrl+shift+D), but when I try, I receive an error message "Unable to Erase Authorization. Please try again after some time." I restarted my workstation, but receive the same error.
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"License Key is Damaged" is a error with the file itself. Remove the file and download again with a other Internet Browser.
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Where is the file located to remove?
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Has you try to remove it direkly in Digital Edition?
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The only option I see is to remove it from the Library; this does not erase the actual file.
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Its this a file with the cloud symbole?
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No, there are no cloud symbols.
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Then you should it mark at remove. Get you a error message or its not work?
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I cannot remove the file from ADE. I have to locate the file in it's original location. Please provide me with the correct file path.
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Which OS do are used exactly?
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Windows 7
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Then you should have a My Digital Edition Folder under your Documents.
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Ok, I was able to erase the files. Now, I am receiving a different error message when trying to open a document: "E_AUTH_BAD_DEVICE_KEY_OR_PKCS12"
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Windows:
Close all applications.
Choose Start > Run.
In the Open text box, type regedit and then press Enter. The Registry Editor opens.
In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
Select the Adept key.
Choose File > Export.
In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
Right-click the Adept key and choose Delete.
In the Confirm Key Delete dialog, click OK.
Close the Registry Editor.
Open Adobe Digital Editions and reauthorize.
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Thank you!! I am now able to view the documents on my computer again. However, I still have the original issue and error message when I try to open the book on a second computer.
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You try the same steps on the secound Computer?
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Yes
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And you get the same error o.O sure that you have full permissions with your user.
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Yes, I have no reason to believe otherwise.
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Has you check if you get the same error with a other user of your device?
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When another user tries, they receive the same "W_ADEPT_CORE_WRONG_DEVICE" error, even though I was able to authenticate with my same Adobe User ID.