Reset computer and now I have no access to my books

[annan38746390]

This morning when I turned on my computer, Microsoft bypassed my security and attempted to install Windows 10 WITHOUT MY CONSENT.  I immediately shut down creating a shut down error and I reset my computer. 

Now I can no longer access my books in Digital Editions, (there are only 2).  How do I fix this?

Any help would be greatly appreciated.

[Nanaky]

Which error message you get when you try to open it? Or has you no download again fo the Website how you order it?

[annan38746390]

The message I get is "incorrect login or password for the selected ebook vendor"

[annan38746390]

When I rest my computer I had to re-download Adobe Digital Editions.  The books I bought were in there but when I tried to ope one of my books it said, "To start the authorization process with a vendor ID, click on the continue button."  My vendor ID is supposed to be my email, and I put in what I thought was my password.  I keep getting the message, "incorrect login or password for the selected ebook vendor"

How do I fix this?

[Nanaky]

Do choose Adobe ID for Ebook Vendor and enter the Data of your Adobe Account?

[annan38746390 · Accepted solution]

It's okay now.  I had a tech from Kobo that helped me correct the problem by downloading Kobo desktop.  I deleted Adobe Digital Editions and will never use that product again.  What ought to have taken a moment to solve actually took 5 days.  Yesterday I spent 3 full hours going back and forth with all kinds of people that were supposed to be 'in the know.'  I am utterly disgusted with the tech support offered by this company and will never purchase any of their products in the future because of my experience.

Although I appreciate your attempt to communicate with me, and I am sure you are doing this on your own time; you need to brush up on your skills in English.syntax.  I don't profess to be an expert at languages though it is obvious that English is not your first language.  While I applaud  your effort you still need practice.  Thank you for taking the time to reply to me.

[Nanaky]

You are welcome.