3 Replies Latest reply on May 6, 2016 12:02 AM by Nanaky

    Error getting license

    CathyM121 Level 1

      When I try to download a library book I get "Error Getting License. License Server Communication Problem: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

      I have just re installed ADE to newest edition.

        • 1. Re: Error getting license
          Nanaky Level 5



              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.




              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.

          • 2. Re: Error getting license

            HI Nansky,


            It did work , but not at first.


            At first the error message changed from having a problem with my Id and

            /or password to having a problem with multiple accounts, mobile etc..


            I finally opened  my adobe account info.  I saw there was an alternative

            email entered that was only supposed to help if I had to recover a lost

            password. I removed the alternative email.


            Only then was I able to register my adobe id.





            • 3. Re: Error getting license
              Nanaky Level 5

              Fine that it now work.