Adobe ID deactivated, can't open ebooks

[Guest]

So I'm having some issues with two ebooks. I can't open them because the associated Adobe ID has been deactivated. I have access to the email address, though. Is there a way to reactivate my Adobe ID somehow?

[Nanaky]

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

[Guest]

I did what you suggested, but I still can't gain access to the ebooks. It seems my Adobe ID is still inactive.

[Nanaky]

Can you login with this on the website of adobe?

[Guest]

No. I don't remember my password, and it won't let me use the "I forgot my password" feature. Can Adobe reset my password manually, or am I out of luck?

[Nanaky]

Go to Website www.adobe.com/de -> Sign in > Forget password. Enter your Adobe ID and you get a mail with the link to reset the password.

[Guest]

I can't though. It won't accept a deactivated Adobe ID. So I take it there's nothing to be done? Adobe can't just reactivate my account?

[Nanaky]

I do not know. For problems with the adobe Account should contact the customer Support: Contact Customer Care