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Error getting license

Community Beginner ,
Apr 30, 2016 Apr 30, 2016

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When I try to download a library book I get "Error Getting License. License Server Communication Problem: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

I have just re installed ADE to newest edition.

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correct answers 1 Correct answer

LEGEND , May 04, 2016 May 04, 2016

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept

...

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LEGEND ,
May 04, 2016 May 04, 2016

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Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

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New Here ,
May 04, 2016 May 04, 2016

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HI Nansky,

It did work , but not at first.

At first the error message changed from having a problem with my Id and

/or password to having a problem with multiple accounts, mobile etc..

I finally opened my adobe account info. I saw there was an alternative

email entered that was only supposed to help if I had to recover a lost

password. I removed the alternative email.

Only then was I able to register my adobe id.

Regards,

Manny

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LEGEND ,
May 06, 2016 May 06, 2016

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Fine that it now work.

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