Flash Player

[jenniferh14632051]

I was playing games on facebook and suddenly I can no longer play or view the game. I also tried to watch a couple of videos shared online, but still the same. I get a message that I need to download Adobe Flash Player. It's downloaded and I've done everything that I was told to do, but still can not get games going or watch videos. What's the deal that I cannot talk to a representative?

[99jon]

Some browsers e.g. Firefox require you to give authorization for add-ons like Flash. Check your browser setting to ensure Flash is up to date and that the add-on is not being blocked.

[ridhij42083560]

Hi,

Which OS and browser are you using?

Try the following links for help:

Flash Player Help

Installation problems | Flash Player | Windows 7 and earlier

Installation problems | Flash Player | Mac

If your problem is not resolved please give us some details of the issue you are facing.

Thanks.

[_maria_]

Hi jenniferh14632051

Adobe doesn't offer free technical support for free products, but my understanding is you can work with a live representative for a nominal fee to offset the cost:   Contact Customer Care

If you'd still like help from the forums, please provide the following information:

• Operating system version
• Web browser and version
• Flash Player version
• Explain your problem in step-by-step detail if possible
• If you get error messages, please provide a screenshot​

--

Maria