All of a sudden, I can no longer open books up on my Kobo. The following message comes up. Oops. The document couldn't be opened. This document is protected by Adobe Digital Rights Management(DRM) and is not currently authorized for use with your Adobe

[lowelll64093309]

All of a sudden, I can no longer open books up on my Kobo.  The following message comes up.  Oops.  The document couldn't be opened. This document is protected by Adobe Digital Rights Management(DRM) and is not currently authorized for use with your Adobe ID.  Please sign-in with the authorized Adobe ID and try again.

What can I do

[Nanaky]

Has you try authorize Digital Edition and your Reader with the same adobe id?

[mgt1979]

Having the same issue. Message popped up in the middle of reading a book. Book is available to read on the computer but can no longer access it on the Kobo Aura. Both the computer & the Kobo are signed in with the same Adobe ID.

Have tried deauthorizing and authorizing agian. Have tried changing versions of ADE. Have tried different Adobe ID. Still unable to access books on Kobo.

[Nanaky]

Has you try to reset the kobo and authorize new?

[mgt1979]

Yes.

[Melakiyana]

Same issue.

I tried deactivating and reactivating and called Kobo support, but this seems to be wide spread and from looking through the forums here it doesn't seem to be just Kobo users.

[margaretb11100448]

I am having the same problem as many on this forum are.  I do not understand why Adobe Digital Editions is so uninterested that they do not solve the problems we are having.  I am also using Kobo Aura and Windows 10.  All was working until just recently.  I have installed various editions, authorized and deauthorized both the reader and the computer to no avail.  Surely there is an answer to this issue.

[margaretb11100448]

I have also reset the Kobo

[Melakiyana]

I agree. I've been trying to solve this for the last 3 hours and keep getting the run around. They're telling me to go to the forums, but the forums don't have an answer. I even linked to the customer service rep all of the threads with this issue, all unsolved and asked her to connect me to someone who could help. She told me she couldn't and disconnected the chat.

[Kimallse]

I've just been advised to contact Kobo support.  No one seems to be able to help!

[Nanaky]

Try this: https://forums.adobe.com/thread/2103199

[lowell_leffler]

This worked perfectly.  Yahoo.  Thanks a bunch Nansky.  As was said do not upgrade, stick with Adobe 3.0.

[Nanaky]

You are welcome.

[janap79019031]

I'm speaking with customer care and they keep pushing the forum for adobe digital editions and that there is a team of experts that can help, below is the none sense help they can share ...

Tshering:

We want to inform you that this issue is only supported on Forums.adobe.com as we have a team of Expertise who are trained and have knowledge about this product. you will get the resolution as in forums our adobe experts are available so they will  give you resolution at earliest.

Tshering:

you will get the resolution as in forums our adobe experts are available so they will  give you resolution at earliest.

[Nanaky]

If you want speak with a export you must write a staff person. I try only to help customer if i can.

[Kimallse]

I have the same issue?