I am trying to install a trial version of Adobe CC, and it keeps telling me that I need to connect to the internet. I am connected to the internet, why won't the program install?

[lindamorningdawn]

I have downloaded the trial version of Adobe Cloud, but when I try to install the program, it keeps telling me to connect to the internet. I AM connected to the internet. What am I doing wrong?

[JR3-PDaE9e]

no firewall at all, disabled, no internet protection, disabled. the techs have moved files, deleted Host files, rewritten Host codes and files, still nothing

[Sheena Kaul]

Moving to Downloading, Installing, Setting Up​

Hi,

Please refer Connectivity FAQ: How do I troubleshoot network and connectivity issues?

Hope that helps!

Regards,

Sheena

[JR3-PDaE9e]

Tried that doesn't work . 2 techs from Adobe are in /on computer now trying to figure it out .

Phil Barrett Jr

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[Sheena Kaul]

Let me know if the Adobe support helped to resolve the issue.

[JR3-PDaE9e]

I will . This is hour 29, tech 11 . Has now finally dialed into computer and changed 2 settings that were never changed before .

Phil Barrett Jr

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