ADE Error Message Authorization Service Error - Code E_Auth_Bad_Device_Key

Report · May 18, 2016

I've tried everything. I downloaded a book via overdrive. The format is acsm. When I open the book it brings me to ADE and wants me to authorize. I try to sign in with both my adobe password and overdrive password and get the same message.

I've tried the Command, Shift, D to re-authorize but get no pop up window.

I've also gone into the key chain to change access for ADE.

I've discarded Adobe 3 times and re-downloaded new versions.

Nothing works. Anyone have any ideas?

Report · May 18, 2016

Windows:

Close all applications.

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

Select the Adept key.

Choose File > Export.

In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Close the Registry Editor.

Open Adobe Digital Editions and reauthorize.

Macintosh:

quit Adobe Digital Editions.

Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Open Adobe Digital Editions and reauthorize.

Report · May 19, 2016

I had such high hopes. I found the activation.dat file in the library, dragged to the trash. Emptied the trash. Tried again and same message. Any other thoughts? Thanks.

Report · May 19, 2016

I am having the same issue as you are. I have also gone into keychain access and tried to change the access for ADE but digital editions did not show up on the list of applications. Then I found the file and moved it to the trash. I emptied the trash and tried to open ADE again and it gave me the same error message. I have spent well over 5 hours trying to figure out this issue.

Report · May 19, 2016

deniseg190 schrieb:
I had such high hopes. I found the activation.dat file in the library, dragged to the trash. Emptied the trash. Tried again and same message. Any other thoughts? Thanks.

Could you authoirze it or get you the error message when you open it?

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ADE Error Message Authorization Service Error - Code E_Auth_Bad_Device_Key