so I purchased three pictures and I need them right away. i tried downloading to my computer and it is not coming up and when I copied and pasted the ones that I paid for the water mark would not remove. I am really fustrated because I thought it would be easier than this
Sounds like you aren't downloading them correctly and are downloading the preview image instead of the licensed image. Follow the steps in the screenshots in this post: I've downloaded my 10 free images and they all have the Adobe watermark on them, so I can't use them. Why do they have a watermark on them?
It is still not working
Sent from my Sprint Samsung Galaxy S® 6.
Please tell exactly how you are downloading the images. This is the only way we can help you troubleshoot.