I can't de authorize my computer. It just keeps saying to try again later.

[maveld20655519]

I had ADE 3 installed and without uninstalling it I ran ADE 4.Then I uninstalled ADE 3. I try to open an ascm file and an error appears: "check activation". I looked for solutions on the forum and I've seen the recomendation of de authorizing the computer. But it doesn't let me.

[giorgios22112211]

Same problem with me.

[Guest]

Same here!

[shreya]

For this problem, you need to deauthorize and authorize ADE again.

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac: Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again.

Windows:

• Choose Start > Run.
• In the Open text box, type regedit and then press Enter. The Registry Editor opens.
• In the left pane of the Registry Editor, locate the following registry key:

  HKEY_CURRENT_USER\Software\Adobe\Adept

• Right-click the Adept key and choose Delete.
• In the Confirm Key Delete dialog, click OK.

ADE will be deauthorized now.

Now Authorize ADE again.

Reference:

Error "E_AUTH_NOT_READY" | Digital Editions

Hope this works !!

[erkana24069352]

thanks that worked

[jonathana70217935]

Hi,

I followed the steps above but it did not work.

In addition to not being able to erase my authorization on my computer, I'm also getting an error slightly different from others I'm seeing on posts when I try to open a downloaded EPUB file: "E_ACT_NOT_READY".

Any tips?  Thanks. Struggling with this a lot.

J

[shreya]

For this problem, you need to deauthorize and authorize ADE again.

[maaikeh94322688]

Can I use this option in Windows 10. Because it doesn't help! Even if I delete al versions of ADE and then reinstall 4.5, my authorization is intact but I still can't open ASCM files.

[jackieh261743]

this doesn't work on Mac as ADE won't take my password and chat won't help me, Ive tried all suggestions on forums and nothing works, help

[shreya]

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again [Help -> Authorize Computer].

[jackieh261743]

where do I type in "go to folder"?

[shreya]

you can find this option in:

[dragomirnicolett]

Cannot de-authorize on mobile phone. Android 7. Please help.

[billn99422458]

To find activation.dat on mac (which is hidden), go here: Access hidden Mac OS library files

[janices6586570]

I have tried all of these. My mac says it can't find the files. I am so frustrated.

[narelleg61794296]

Try this:

1. Go to the Finder menu.

2. Hold down the Option key and select Go. This reveals the hidden user library.

3. Select Library.

4. Go to Application Support -> Adobe -> Digital Editions and delete the file named “activation.dat”

5. Now you can reauthorize Adobe Digital Editions.

[kristenw11642088]

I had downloaded ADE version 4 and was getting the same error when trying to open a file.  Try as I might I could not deauthorize my computer.  However, I found another chat community that recommended uninstalling ADE4, and installing ADE3.  That resolved my problem.

[sharonr17252827]

I have the same problem and no one seems to have the answer. Very frustrating.

[michaell60688448]

I was having the same issue and the customer support fed me the same answers above. Did not work!

Thinking about it, I figured the key was also stored somewhere else.  So in addition to deleting the Adept key I deleted my Adobe credentials from:

HKEY_CURRENT_USER\Software\Adobe\Adept\Activation\0001\0005

[ginap74585284]

Thanks this worked on my Mac!! resolved all the permissions problems