0 Replies Latest reply on May 31, 2016 12:29 PM by Sheena Kaul

    Add-ons FAQ: Common issues with Add-Ons

    Sheena Kaul Adobe Employee

      FAQ: Common issues with Add-Ons


      Once you have upgraded to CC2015, ensure that all of your Add-ons are properly installed by following these steps:

      1. Uninstall Extension Manager CC.

      2. Reboot.

      3. Uninstall and reinstall any Adobe application using the Creative Cloud Desktop application in order to refresh the internal database.


      Note CS6 users must use Extension Manager CS6 to install Add-ons, and NOT Extension Manager CC.


      For more information see the End-of-life Plan for Extension Manager


      For any other issues with add-ons, please refer to the help document: Adobe Exchange


      You can see answers to other frequently asked Creative Cloud questions here:

      Creative_Cloud FAQ forum