FAQ: Common issues with Extensions/Add-Ons
Once you have upgraded to CC2015, ensure that all of your Add-ons are properly installed by following these steps:
1. Uninstall Extension Manager CC.
2. Reboot.
3. Uninstall and reinstall any Adobe application using the Creative Cloud Desktop application in order to refresh the internal database.
Note CS6 users must use Extension Manager CS6 to install Add-ons, and NOT Extension Manager CC.
For more information see the End-of-life Plan for Extension Manager​
For any other issues with add-ons, please refer to the help document: Adobe Exchange​
You can see answers to other frequently asked Creative Cloud questions here:
AdChoices