Flash Player installer quits

[kevinh37294733]

Can amyone help?  I'm running OSX 10.11.1.  I cannot install Flash Player.  I have uninstalled the old version, and tried to download several times, but the installer gets to about 85% then I get a message saying installation failed.  I have quit Safari andI have tried all avenues suggested in the forums but no luck.

[_maria_]

I'll need to get installer log files to troubleshoot the behaviour.  Please review the FAQ Where do I find the Flash Player installation log on the Macintosh?  and provide all 4 files listed (Adobe_ADM.log, Adobe_GDE.log, FlashPlayerInstallManager.log, and install.log) for the same installation attempt.  Upload the files to cloud.acrobat.com/send (see How to share a document​) and post the link to the uploaded files in you reply.

[kevinh37294733]

Many thanks. I did all that was asked, but nothing was written in the

Installer.log files while I was running the Flash Player installer (which

quit again about 85% through), so have nothing to send to you

[_maria_]

This simply means the installation failed before anything was written to those files, but the Adobe_ADM.log and Adobe_GDE.log files will contain information.  Please send those to investigate further.

[kevinh37294733]

Thank you. Adobe_ADM.log and Adobe_GDE.log as follows:

</arguments>

</launchParams>

06/02/16 11:22:19:588 | | | ADM | | ApplicationContext | | |

552295 | Message received :

06/02/16 11:22:19:589 | | | ADM | | ApplicationContext | | |

552295 | InstallAction::launchProcessCallbackFn : errorCode : 0, returnCode

: 30

06/02/16 11:22:19:821 | | | ADM | | ApplicationContext | | |

552511 | Installation completed for package 'Adobe Flash Player'

installerReturnCode:'30' installerErrorCode:'0'

06/02/16 11:22:19:821 | | | ADM | | ApplicationContext |

InstallError | | 552511 | Product installation failed 'Adobe Flash Player'

installerReturnCode: 30

06/02/16 11:22:26:733 | | | ADM | | ApplicationContext | | |

553486 | ping :

{"pagename":"ACDC_FP_ADM_Installation_Failure_exitcode=30","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"ACDC

Downloads","prop3":"get.adobe.com

","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Installation_Failure_exitcode=30","products":";FlashPlayer_ADM","eVar74":"","events":"","eVar73":"ACDC_FlashPlayer"}

06/02/16 11:22:26:936 | | | ADM | | ApplicationContext |

IPCCommunications | | 552316 | Error CB_PktID_Terminate

06/02/16 11:22:26:937 | | | ADM | | ApplicationContext | | |

552291 | *********************** ADM Workflow end. Version: 2.0.0.112s

**************************

06/02/16 11:22:26:964 | | | ADM | | ApplicationContext | | |

553486 | Start Application Detection Id

06/02/16 11:22:27:211 | | | ADM | | ApplicationContext | | |

552033 | *********************** ADM Workflow end. Version: 2.0.0.112s

**************************

06/02/16 11:21:02:398 | | | | | | | | 552434 |

******************start of Download***************

06/02/16 11:21:02:398 | | | | | | | | 552434 | GDE Version is

2.0.0.1

06/02/16 11:21:08:832 | | | | | | | | 552482 | The file to be

downloaded is

http://platformdl.adobe.com/adm/manifest/FlashPlayerInstaller_2100242.xml

06/02/16 11:21:08:832 | | | | | | | | 552482 | Going to

download the file at /Users/kevinhut/Library/Application

Support/Adobe/.834AB3C9-CEF7-446E-91D7-7DFF9C905E1A/22702BDB-2B26-4729-B537-12DF80E3098A/539EE6B0-3F55-4E38-BC5B-28FB115C41E8

06/02/16 11:21:08:833 | | | | | | | | 552482 | Preference:

Client has set the preference for single stream download

06/02/16 11:21:09:347 | | | | | | | | 552487 | **File download

complete.**

06/02/16 11:21:09:350 | | | | | | | | 552487 | The file to be

downloaded is

http://fpdownload.adobe.com/pub/flashplayer/pdc/21.0.0.242/install_flash_player_osx.dmg

06/02/16 11:21:09:350 | | | | | | | | 552487 | Going to

download the file at /Users/kevinhut/Library/Application

Support/Adobe/.834AB3C9-CEF7-446E-91D7-7DFF9C905E1A/22702BDB-2B26-4729-B537-12DF80E3098A/7BD3EF57-B39F-4961-B3EC-829B68A0DFED

06/02/16 11:21:29:873 | | | | | | | | 552511 | incrementing

the thread. now the active thread count is 7

06/02/16 11:21:49:227 | | | | | | | | 552511 | decrementing

the thread count. now the active thread count is 6

06/02/16 11:21:55:814 | | | | | | | | 552511 | decrementing

the thread count. now the active thread count is 5

06/02/16 11:22:02:359 | | | | | | | | 552511 | decrementing

the thread count. now the active thread count is 4

06/02/16 11:22:04:821 | | | | | | | | 552511 | **File download

complete.**

06/02/16 11:22:27:168 | | | | | | | | 552033 |

******************End***************

[_maria_]

Thank you.  I'll need to review the FlashPlayerInstallManager.log file, saved at /Users/YourUserID/Library/Logs.  Please upload the file to cloud.acrobat.com/send (see How to share a document) and post the link to the uploaded files in you reply.

Thank you.

[lifestemporary]

I'm having this same issue, i have had my computer wiped and a completely fresh copy for the os installed and i can't install flash player mine quits at 53%

please help

here are my files, i have not install log file tho

-> Shared Files - Acrobat.com

[_maria_]

@lifestemporary

The error in your log file is a known bug we are working to resolve.  In the mean time, please use the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page, in the 'Still having problems' section.

[kevinh37294733]

I THINK I've sent you what is required! The link is :

https://files.acrobat.com/a/preview/60c3886f-01f7-4488-b535-3a44ce595d9b

Thank you

[_maria_]

@kevinh37294733

You sent the console.app.  This is an application, not the log file.  Please provide the FlashPlayerInstallManager.log file saved at /Users/YourUserID/Library/Logs.  Alternatively, try using the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page, in the still having problems section.  However, it'd be great if you could still provide the FlashPlayerInstallManager.log file so that we can investigate the issue further.