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Can amyone help? I'm running OSX 10.11.1. I cannot install Flash Player. I have uninstalled the old version, and tried to download several times, but the installer gets to about 85% then I get a message saying installation failed. I have quit Safari andI have tried all avenues suggested in the forums but no luck.
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I'll need to get installer log files to troubleshoot the behaviour. Please review the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide all 4 files listed (Adobe_ADM.log, Adobe_GDE.log, FlashPlayerInstallManager.log, and install.log) for the same installation attempt. Upload the files to cloud.acrobat.com/send (see How to share a document) and post the link to the uploaded files in you reply.
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Many thanks. I did all that was asked, but nothing was written in the
Installer.log files while I was running the Flash Player installer (which
quit again about 85% through), so have nothing to send to you
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This simply means the installation failed before anything was written to those files, but the Adobe_ADM.log and Adobe_GDE.log files will contain information. Please send those to investigate further.
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Thank you. Adobe_ADM.log and Adobe_GDE.log as follows:
</arguments>
</launchParams>
06/02/16 11:22:19:588 | | | ADM | | ApplicationContext | | |
552295 | Message received :
06/02/16 11:22:19:589 | | | ADM | | ApplicationContext | | |
552295 | InstallAction::launchProcessCallbackFn : errorCode : 0, returnCode
: 30
06/02/16 11:22:19:821 | | | ADM | | ApplicationContext | | |
552511 | Installation completed for package 'Adobe Flash Player'
installerReturnCode:'30' installerErrorCode:'0'
06/02/16 11:22:19:821 | | | ADM | | ApplicationContext |
InstallError | | 552511 | Product installation failed 'Adobe Flash Player'
installerReturnCode: 30
06/02/16 11:22:26:733 | | | ADM | | ApplicationContext | | |
553486 | ping :
{"pagename":"ACDC_FP_ADM_Installation_Failure_exitcode=30","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"ACDC
Downloads","prop3":"get.adobe.com
","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Installation_Failure_exitcode=30","products":";FlashPlayer_ADM","eVar74":"","events":"","eVar73":"ACDC_FlashPlayer"}
06/02/16 11:22:26:936 | | | ADM | | ApplicationContext |
IPCCommunications | | 552316 | Error CB_PktID_Terminate
06/02/16 11:22:26:937 | | | ADM | | ApplicationContext | | |
552291 | *********************** ADM Workflow end. Version: 2.0.0.112s
**************************
06/02/16 11:22:26:964 | | | ADM | | ApplicationContext | | |
553486 | Start Application Detection Id
06/02/16 11:22:27:211 | | | ADM | | ApplicationContext | | |
552033 | *********************** ADM Workflow end. Version: 2.0.0.112s
**************************
06/02/16 11:21:02:398 | | | | | | | | 552434 |
******************start of Download***************
06/02/16 11:21:02:398 | | | | | | | | 552434 | GDE Version is
2.0.0.1
06/02/16 11:21:08:832 | | | | | | | | 552482 | The file to be
downloaded is
http://platformdl.adobe.com/adm/manifest/FlashPlayerInstaller_2100242.xml
06/02/16 11:21:08:832 | | | | | | | | 552482 | Going to
download the file at /Users/kevinhut/Library/Application
Support/Adobe/.834AB3C9-CEF7-446E-91D7-7DFF9C905E1A/22702BDB-2B26-4729-B537-12DF80E3098A/539EE6B0-3F55-4E38-BC5B-28FB115C41E8
06/02/16 11:21:08:833 | | | | | | | | 552482 | Preference:
Client has set the preference for single stream download
06/02/16 11:21:09:347 | | | | | | | | 552487 | **File download
complete.**
06/02/16 11:21:09:350 | | | | | | | | 552487 | The file to be
downloaded is
http://fpdownload.adobe.com/pub/flashplayer/pdc/21.0.0.242/install_flash_player_osx.dmg
06/02/16 11:21:09:350 | | | | | | | | 552487 | Going to
download the file at /Users/kevinhut/Library/Application
Support/Adobe/.834AB3C9-CEF7-446E-91D7-7DFF9C905E1A/22702BDB-2B26-4729-B537-12DF80E3098A/7BD3EF57-B39F-4961-B3EC-829B68A0DFED
06/02/16 11:21:29:873 | | | | | | | | 552511 | incrementing
the thread. now the active thread count is 7
06/02/16 11:21:49:227 | | | | | | | | 552511 | decrementing
the thread count. now the active thread count is 6
06/02/16 11:21:55:814 | | | | | | | | 552511 | decrementing
the thread count. now the active thread count is 5
06/02/16 11:22:02:359 | | | | | | | | 552511 | decrementing
the thread count. now the active thread count is 4
06/02/16 11:22:04:821 | | | | | | | | 552511 | **File download
complete.**
06/02/16 11:22:27:168 | | | | | | | | 552033 |
******************End***************
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Thank you. I'll need to review the FlashPlayerInstallManager.log file, saved at /Users/YourUserID/Library/Logs. Please upload the file to cloud.acrobat.com/send (see How to share a document) and post the link to the uploaded files in you reply.
Thank you.
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I'm having this same issue, i have had my computer wiped and a completely fresh copy for the os installed and i can't install flash player mine quits at 53%
please help
here are my files, i have not install log file tho
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The error in your log file is a known bug we are working to resolve. In the mean time, please use the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page, in the 'Still having problems' section.
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I THINK I've sent you what is required! The link is :
https://files.acrobat.com/a/preview/60c3886f-01f7-4488-b535-3a44ce595d9b
Thank you
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You sent the console.app. This is an application, not the log file. Please provide the FlashPlayerInstallManager.log file saved at /Users/YourUserID/Library/Logs. Alternatively, try using the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page, in the still having problems section. However, it'd be great if you could still provide the FlashPlayerInstallManager.log file so that we can investigate the issue further.