Deactivate Old Adobe ID without email/password

[saram1828574]

Somehow my desktop got activated with an old Adobe ID that is associated with an email/password I no longer have. I can only see instructions on how to deactivate by having a code sent to the associated email...which I no longer have. Adobe denies that the computer is associated with that email, but Digital Editions says it is... Any clue how I can rectify this and get it activated with the new Adobe ID?

[Tanusree · Accepted solution]

Hi,

Please follow the steps below :

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

[saram1828574]

Thank you very much! That worked!

[defaulty9bxd2fplh2x]

The application.dat file does not exist in the current mac operating systems. Adobe deleted my adobe id because I did not have a password and now I have no way to deauthorize the old id and authorise with the new one. Shift+ command + d just opens the window where I need to add a password so that does not help.  I have phoned adobe and they won't help me. I believe erasing that id was a mistake. Apple have tried really hard but can't find that file and it is not their software.  I bought the first generation Barnes and Noble Nook and now I can't use an e-reader.  I am desperate. Apple created a second profile for me on my mac and I was able to authorise with my new Adobe ID but it still won't let me borrow a library book and I think it is because it is the same computer and it is already authorised.  Any suggestions?  Please!

[Tanusree]

Moving the discussion to Adobe Digital Editions