Thanks for posting. I'm sorry for this frustrating experience! What model of iPad are you using as well as which iOS?
Also, please make sure that bluetooth is turned 'on' on your device.
Thanks very much!
I, too, am having this issue. I have an iPad Air 2, but purchased the ink and slide regardless of the air 2 "issue" because the only thing mentioned ANYWHERE was it sometimes skips when writing/drawing, and I thought I could manage with that.
But it seems a much bigger issue than stated.
I cannot access any menus, customize anything, or even use the slide.
Unfortunately, Ink & Slide are not compatible with the iPad Air 2. A list of featured devices can be found here: Ink & Slide Help | Ink and Slide FAQ .
I know that's not what you wanted to hear and I'm so sorry for your frustrating experience.
Please let me know if I can help with anything else.