Change email on adobe digital editions

[rkgrostefon]

I downloaded the update of my adobe digital editions and now I can't download books from my library.  I have tried to erase the device but the email is my old email and it won't allow me to change it to the new email.  What do i do?qY

[John T Smith]

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

[rkgrostefon]

Thanks John,  I have already done that and chatted with two staff.  They both told me they can't help and to the forums for answers and they gave me this link

[John T Smith]

Your account information is held in the Adobe system, so no other user in an open forum is going to be able to help

The only thing I can suggest is to completely deactivate your old account (which, unfortunately, may also require Adobe chat) and then create a completely new account with the correct information

[rkgrostefon]

Thank you.  I will try that