• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

cannot authorize my computer for ADE

New Here ,
Aug 18, 2015 Aug 18, 2015

Copy link to clipboard

Copied

I had to delete my Microsoft Account and create a new one with same ID and password.  Now can't authorize my computer with ADE.  I get this error message:  you can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices.  I tried the Ctrl+Shift+D method and NOTHING happens.  So how can I authorize my computer. ???  I also lost all the books that were on my ADE file when I deleted the Microsoft account.

Views

684

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 11, 2016 Apr 11, 2016

Copy link to clipboard

Copied

I'm wanting an answer to the same question and am appalled to see their 'team of experts' hasn't answered you!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 12, 2016 Apr 12, 2016

Copy link to clipboard

Copied

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 19, 2016 Jun 19, 2016

Copy link to clipboard

Copied

OMG Nanaky -  you are amazing and a life-saver!!

Your solution has worked perfectly. I had spent hours today trying to get around this problem.

I had deleted and re-installed Digital Editions but couldn't authorise it because it was tied to an old email that I no longer use and it kept asking for my old email password which I have long forgotten. I couldn't download any eBooks and kept getting error messages and was close to tears.

I contacted Adobe support to re-set my password but they were really dismissive and unhelpful - so frustrating !

Now I can download eBooks and get reading.

Thanks for making my day !!

Peter

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 23, 2016 Jun 23, 2016

Copy link to clipboard

Copied

LATEST

You are welcome.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines