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I had to delete my Microsoft Account and create a new one with same ID and password. Now can't authorize my computer with ADE. I get this error message: you can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices. I tried the Ctrl+Shift+D method and NOTHING happens. So how can I authorize my computer. ??? I also lost all the books that were on my ADE file when I deleted the Microsoft account.
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I'm wanting an answer to the same question and am appalled to see their 'team of experts' hasn't answered you!
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Windows:
Close all applications.
Choose Start > Run.
In the Open text box, type regedit and then press Enter. The Registry Editor opens.
In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
Select the Adept key.
Choose File > Export.
In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
Right-click the Adept key and choose Delete.
In the Confirm Key Delete dialog, click OK.
Close the Registry Editor.
Open Adobe Digital Editions and reauthorize.
Macintosh:
quit Adobe Digital Editions.
Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Open Adobe Digital Editions and reauthorize.
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OMG Nanaky - you are amazing and a life-saver!!
Your solution has worked perfectly. I had spent hours today trying to get around this problem.
I had deleted and re-installed Digital Editions but couldn't authorise it because it was tied to an old email that I no longer use and it kept asking for my old email password which I have long forgotten. I couldn't download any eBooks and kept getting error messages and was close to tears.
I contacted Adobe support to re-set my password but they were really dismissive and unhelpful - so frustrating !
Now I can download eBooks and get reading.
Thanks for making my day !!
Peter
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You are welcome.